Return Policy

Built & Served Return & Refund Policy

Because every Built & Served product is made to order, we don't accept returns for size exchanges or changes of mind. Each item is printed specifically for you when you place your order — nothing sits on a shelf.

If your order arrives damaged, defective, or incorrect: We'll make it right. Contact us within 14 days of delivery with a photo of the issue and your order number. We'll send a replacement at no cost to you or issue a full refund — your choice.

If your package is lost in transit: Contact us within 30 days of your order date. We'll work with the carrier to file a claim and get you a replacement or refund.

What's not covered:

• Sizing issues (please check the size chart on each product page before ordering)
• Items worn, washed, or altered
• Orders delivered to an incorrect address provided at checkout
• Buyer's remorse or changed mind

How to request a replacement or refund: Email us at sales@motleyconnexion.com with:

1. Your order number
2. A clear photo of the issue
3. A brief description of what's wrong

We'll respond within 2 business days.

Shipping: Original shipping charges are non-refundable. Return shipping is not required for damaged/defective items — we'll handle it with a photo.