Shipping Policy

Last updated: August 17, 2026

Built & Served products are made to order. Please review the following information before placing your order.

Order Processing

Most orders are prepared for shipment within 2–5 business days. Processing time is separate from shipping transit time.

Orders placed during weekends, holidays, promotional periods, or unusually high-volume periods may require additional processing time.

Shipping Rates and Delivery

Available shipping methods, rates, and estimated delivery information are displayed during checkout.

Standard delivery within the United States typically takes approximately 3–7 business days after fulfillment. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, address problems, or other circumstances outside our control.

Free Shipping

Free standard shipping is available on eligible U.S. orders with a merchandise subtotal of $50 or more after discounts and before taxes.

Expedited shipping, international shipping, and other special delivery services are excluded unless otherwise stated during checkout.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information. Tracking may take up to 48 hours to display movement after the shipping label is created.

Because products may be fulfilled from different facilities, items from the same order may arrive in separate packages. If this happens, you may receive more than one tracking number.

Address Changes

Please review your shipping address carefully before submitting your order. If you discover an error, email us immediately at contact@motleyconnexion.com.

We will make reasonable efforts to correct an address before fulfillment begins, but changes cannot be guaranteed after an order enters production or ships. Built & Served is not responsible for orders delivered to an incorrect address supplied during checkout.

Delayed or Lost Packages

Carrier delays can occasionally occur. If tracking has not updated for seven business days, or your package has not arrived within 30 days of the order date, contact us at contact@motleyconnexion.com with your order number.

We will review the shipment information and work with the carrier or fulfillment provider to determine the appropriate next step.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

• Check around the delivery location and with other members of your household.

• Ask neighbors or building management whether they accepted the package.

• Contact the shipping carrier using your tracking number.

• Email us if the package still cannot be located.

Built & Served is not responsible for theft or loss occurring after a carrier confirms delivery, but we will assist you with available carrier information.

International Orders

International shipping availability is determined during checkout. International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by their country.

Customs processing may delay delivery. Built & Served cannot control customs inspections or predict the amount of any applicable fees.

Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, or incorrect, contact us within 14 days of delivery. Include your order number, a description of the issue, and clear photographs.

Please review our Return and Refund Policy for eligibility and resolution details.

Contact

For shipping or order questions, contact:

Built & Served
Email: contact@motleyconnexion.com
Website: www.builtandserved.com

We generally respond within two business days.